GENERAL DATA PROTECTION REGULATION (GDPR):
General
1.1 This privacy policy (“Privacy Policy”) describes how KnitFreak, “us”, “our”, “we”) collects and processes information about you.
1.2 The Privacy Policy applies to personal data that you provide to us or that we collect through our website, https://knitfreak.com (the “Website”).
1.3 https://knitfreak.com is the data controller of your personal data. All inquiries to https://knitfreak.com can be done via the contact details listed in section 7.
2. WHAT PERSONAL DATA DO WE COLLECT, FOR WHAT PURPOSES AND THE LEGAL BASIS FOR PROCESSING
2.1 When you visit the Website, we automatically collect information about you and your use of the Website, such as the type of browser you use, the search terms you use on the Website, your IP address, including your network location, and information about your computer.
2.1.1 The purpose is to optimize the user experience and the functionality of the Website. This processing of data is necessary for us to pursue our interests in improving the Website.
2.1.2 The legal basis for the processing is Article 6(1)(f) of the EU General Data Protection Regulation. 2.2 When you purchase a product or communicate with us on the Website, we collect the information you provide, name, address, e-mail address, telephone number, payment method, information about the products you purchase and any returned products, delivery requests, and information about the IP address from which the order was placed.
2.2.1 The purpose is to enable us to deliver the products you have ordered and otherwise fulfill our agreement with you, including to administer your rights to return and complain. We may also process information about your purchases to comply with legal requirements, including bookkeeping and accounting. For purchases, the IP address is collected for this purpose and to safeguard our interest in preventing fraud. 2.2.2 The legal basis for the processing is Article 6(1)(b), (c) and (f) of the EU General Data Protection Regulation. 2.3 When you sign up for our newsletter, you will be asked to provide your name and e-mail address. 2.3.1 The purpose is to deliver the newsletter directly to you.
2.3.2 The legal basis for the processing is Article 6(1)(b) and (f) of the EU General Data Protection Regulation.
3. RECIPIENTS OF PERSONAL DATA
3.1 Information about your name, address, e-mail, telephone number, order number and specific delivery requests is passed on to PostNord , which is responsible for delivering the purchased goods to you.
3.2 Information may be disclosed to external partners who process the information on our behalf. We use external partners for, among other things, technical operation and improvements to the Website, sending newsletters, and for your review of our company and products. If you choose to leave a review on Trustpilot, TrustPilot becomes the data controller for the information provided.
4. YOUR RIGHTS
4.1 In order to create openness about the processing of your data, we, as data controller, must inform you of your rights.
4..2 The right of access
4.2.1 You are entitled at any time to request information about, among other things, what information we have registered about you, what purpose the registration serves, what categories of personal data and recipients of information there may be, and information about where the information originates.
4.2.2 You have the right to receive a copy of the personal data that we process about you. If you would like a copy of your personal data, you must send a written request to pernille@knitfreak.com. You may be asked to document that you are who you say you are.
4.3 Right to rectification
4.3.1 You have the right to have incorrect personal data about yourself rectified by us. If you become aware that there are errors in the information we have registered about you, you are encouraged to contact us in writing so that the information can be corrected.
4.3.2 Information that we have collected in connection with the creation of a purchase order, you have the opportunity to correct via log-in to your user profile.
4.4 Right to erasure
4.4.1 In certain cases, you have the right to have all or some of your personal data erased by us, for example if you withdraw your consent and we have no other legal basis to continue processing. To the extent that continued processing of your data is necessary, e.g. in order for us to comply with our legal obligations or for the establishment, exercise or defense of legal claims, we are not obliged to delete your personal data.
4.5 The right to restrict processing to storage
4.5.1 In certain cases, you have the right to have the processing of your personal data restricted to storage only, for example if you believe that the information we process about you is incorrect.
4.6 Right to data portability
4.6.1 In certain cases, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format and have the right to transfer this data to another data controller. 4.7 Right to object
4.7.1 You have the right to object at any time to our processing of your personal data for direct marketing purposes, including profiling carried out in order to target our direct marketing. 4.7.2 You also have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data that we carry out on the basis of our legitimate interests, cf. sections 2.1 and 2.3.
4.8 The right to withdraw consent
4.8.1 You have the right at any time to withdraw any consent you have given us for a given processing of personal data. If you wish to withdraw your consent, please contact us at pernille@knitfreak.com
4.9 The right to complain
4.9.1 You have the right to lodge a complaint with the Danish Data Protection Agency at any time, Borgergade 28, 5, 1300 Copenhagen K about our processing of your personal data. Complaints can, among other things, be submitted by email dt@datatilsynet.dk or phone +45 33 19 32 00.
5. DELETATION OF PERSONAL DATA
5.1 Information collected about your use of the Website, cf. section 2.1. will be deleted at the latest when you have not used the Website for 5 years.
5.2 Information collected in connection with your subscription to our newsletter will be deleted when your consent to the newsletter is withdrawn.
5.3 Information collected in connection with purchases you have made on the Website cf. section 2.2 will generally be deleted 5 years after the end of the calendar year in which you made your purchase. However, data may be stored for longer if we have a legitimate need for longer storage, for example if it is necessary for legal claims to be established, enforced or defended, or if storage is necessary for us to comply with legal requirements. Accounting material is stored for 5 years until the end of a financial year to fulfill the requirements of the Accounting Act.
6. SECURITY
6.1 We have implemented appropriate technical and organizational security measures against accidental or unlawful destruction, loss, alteration or deterioration of personal data and against unauthorized access or misuse.
6.2 Only employees who have a genuine need to access your personal data to perform their work have access to it.
7. USE OF COOKIES A cookie is a small data file that we store on your computer to keep track of what happens during your visit and to recognize the computer. A cookie is not a program and does not contain viruses. Cookies are necessary for the website to function and also help us get an overview of your visit to the website so that we can continuously optimize and target the website to your needs and interests. For example, cookies remember what you have put in your shopping cart, whether you have previously visited the site, whether you are logged in and what language and currency you would like the website to be in.
8. CONTACT INFORMATION
8.1 KnitFreak.com is the data controller for the personal data collected via the Website.
8.2 If you have any questions or comments about this Privacy Policy or wish to make use of one or more of your rights described in section 4, you can contact Knitfreak, Frejsager 17, 6500 Vojens, Tlf: 22900224
E-mail: pernille@knitfreak.com
9. CHANGES IN PERSONAL DATA POLICY
9.1 If we make changes to the Personal Data Policy, you will be informed of this on your next visit to the website.
9.2 If you have signed up for our newsletter, you will be informed of the changes in the policy by sending information to your registered e-mail address.